Get Right Physio

Privacy Policy

Collection of Personal Health Information:
With your consent we collect your personal health information directly from you, or from the person acting on your behalf.  Examples of the type of personal health information that we collect may include, your name, date of birth, address, health history, records of your visits with the therapists at Get Right Physio and details of the treatment that you received during your visits.  We may sometimes collect personal health information about you from other sources, if we have obtained your consent to do so, or if the law permits.

Uses and Disclosures of Personal Health Information:
Your personal health information will be used and disclosed only for the following purposes:

  • Treating and providing health care to you;
  • Receive or directly invoice for your payment for treatment and care (e.g., private insurer, others);
  • Conduct risk management and quality improvement activities;
  • Comply with legal and regulatory requirements;
  • Fulfill other purposes permitted or required by law;

 

Your Rights:
At any time you may access, correct your personal health records, or withdraw your consent for some of the above uses and disclosures (subject to legal exceptions) by contacting our contact person.

Our Responsibilities:
We take steps to protect your personal health and financial information from theft, loss, unauthorized access, copying, modification, use, disclosure, and disposal.
We take steps to ensure that everyone who performs services for us protects your privacy and only uses your personal health information for the purposes you have consented to.

Contact Us:
Our Contact Person is Emma Layno.
To find out more about our privacy protection practices, or raise any concerns, contact our contact person at:

Tel No: 647-370-5162
E-mail: hello@getrightphysio.com 

Get Right Physio’s Privacy Policy

Privacy of personal information is an important principle for Get Right Physio.  We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the services we provide.  We also try to be open and transparent as to how we handle personal information.  This document describes our privacy policies.

 

We Collect Personal Information: Primary Purposes

 

About Clients

Like all physiotherapists & registered massage therapists, we collect, use and disclose personal information in order to serve our clients.  For our clients, the primary purpose for collecting personal information is to provide treatment (either physiotherapy or massage therapy).  For example, we collect information about a client’s health history, including family history, physical condition and function and social situation, in order to help us assess what the client’s health needs are, to advise the client of his/her options and then to provide the health care the client chooses to have.  A secondary primary purpose is to obtain a baseline of health and social information so that in providing ongoing health services we can identify changes that are occurring over time.  It would be rare for us to collect such information without the clients express consent, but this might occur in an emergency (e.g., the client is unconscious) or where we believe the client would consent if asked and it is impractical to obtain consent (e.g., a family member passing a message on from our client we have no reason to believe the message is not genuine).

About Contract Staff

For people who are contracted to do work for us, our primary purpose for collecting personal information is to ensure we can contact them in the future (e.g., for new assignments) and for necessary work-related communication (e.g., compensation questions, year end tax receipts).  Examples of the type of personal information we collect for those purposes include home addresses and telephone numbers.  It is rare for us to collect such information without prior consent, but it might happen in case of an emergency (e.g., a COVID outbreak) or to investigate a possible breach of the law (e.g., if a theft were to occur).  If contact staff wish a letter of reference or an evaluation, we will collect information about their work related performance and provide a report as authorized by them.

 

We Collect Personal Information: Related and Secondary Purposes

Like most organizations, we also collect, use and disclose information for purposes related to or secondary to our primary purposes.  The most common examples of our related and secondary purposes are as follows:

To invoice clients for services that were not paid for at the time, to process credit card payments, or to collect unpaid accounts.

Clients or other individuals we deal with may have questions about our services after they have been received.  We also provide ongoing services for many of our clients over a period of months or years for which our previous records are helpful.  We retain our client information for a minimum of ten years after the last contact to enable us to respond to those questions and provide these services.

You can choose not to be part of some of these related or secondary purposes (e.g., by paying for your services in advance).  We do not, however, have much choice about some of these related or secondary purposes (e.g., external regulation).

Protecting Personal Information:
We understand the importance of protecting personal information.  For that reason, we have taken the following steps:

  • Team members are trained to collect, use and disclose personal information only as necessary to fulfill their duties and in accordance with our privacy policy.

 

Retention and Destruction of Personal Information:

We need to retain personal information for some time to ensure that we can answer any questions you might have about our services provided and for our own accountability to external regulatory bodies.  However, we do not want to keep personal information too long in order to protect your privacy.

We keep our client files for  a period of ten years.  Our client and contact directories are much more difficult to systematically destroy, so we remove such information when we can if it does not appear that we will be contacting you again.  However, if you ask, we will remove such contact information right away.  

We destroy electronic information by deleting it.  Alternatively, we may send some or all of the client file to our client, if requested and consent is given.

You can look at your Information:
With only a few exceptions, you have the right to see what personal information we hold about you.  Often all you have to do is ask.  We can help you identify what records we might have about you.  We will also try to help you understand any information you do not understand (e.g., short forms, technical language, etc.).  We will need to confirm your identity, if we do not know you, before providing you with access.  We reserve the right to charge a nominal fee for such requests.  If there is a problem we may ask you to put your request in writing.  If we cannot give you access, we will tell you within 30 days if at all possible and tell you the reason, as best we can, as to why we cannot give you access.

If you believe there is a mistake in the information, you have the right to ask for it to be corrected.  This applies to factual information and not to any professional opinions we may have formed.  We may ask you to provide documentation that our files are wrong.  Where we agree that we made a mistake, we will make the correction and notify anyone to whom we sent this information.  If we do not agree that we made a mistake, we will still agree to include our file in a brief statement from you on the point and we will forward that statement to anyone else who received the earlier information.