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FAQs

Hear From Happy Clients!

My mom was so impressed with the service that she received. Claudia was incredibly attentive, knowledgeable and kind. She delivered great results while making my mom feel comfortable the entire time. This was hands-down one of the best experiences she has had in physiotherapy and she would recommend Claudia to anyone who is looking for top-quality care.

- KS

She helped me through many ailments (shoulder, back, knee, hip) with patience and humour and took the time to fully explain the injuries and how the treatments would work to remediate them. I can't say enough good things about her passion and work ethic.

- MS

Claudia has demonstrated the highest quality of professionalism, expertise & compassionate care

- TR

Claudia was very personable, highly knowledgeable and her treatments were always effective. Highly recommend her to anyone.

- BD

Read “3 Reasons Why You Should Consider In-Home Physio Versus a Clinic“

Read “Read “3 Ways That Seniors Could Benefit from In-home Physiotherapy”“

Of course, please read “Unlocking Healing Potential via Private Physiotherapy Providers in Hospitals”“

We would recommend physiotherapy both pre- and post-surgery – read “Elevating Recovery: The Transformative Power of In-Home Physiotherapy Before and After Surgery” on why!

  • Physiotherapists aren’t just for addressing injuries or managing pain, they can also provide valuable services for preventative care, optimizing physical function, and promoting overall wellness.
  • So, even if you’re not currently experiencing pain or injury, consulting with a physiotherapist can still be valuable for maintaining and optimizing your physical health and function in the long run.

Once you fill in the intake form (it only takes 2 minutes to fill out), our team will review and assign the right practitioner to you based on your needs & location.

All phone calls & email inquiries will be returned within 4 business hours between Monday-Friday and within 24 business hours on Saturday & Sunday.

  • Please complete the intake form that was emailed to you.
  • If you don’t see it in your inbox, please check your spam folder.
  • We focus on the GTA area (including areas like Etobicoke, Mississauga, North York, Brampton, Caledon, Downtown Toronto, Richmond Hill, Thornhill, Vaughan, East York, The Beaches, Scarborough, Markham, Stouffville).
  • We also work with clients outside of this region based on the availability of our team including areas like Hamilton, Niagara Falls, Collingwood & Kingston, Pickering & Ajax.

This is based on information gathered after the initial assessment appointment however it is comprised of, but not limited to, any of the following:

  • One-on-one exercises prescribed and progressed specifically for the client’s needs.
  • Manual therapy (i.e. joint mobilizations, traction, stretching, nerve flossing, some soft tissue release, etc.).
  • Education.
  • Acupuncture.
  • Other modalities as needed (i.e. therapeutic taping, ultrasound, TENS, etc.)
  • Neurodevelopmental Treatment
    • Improves gross motor function in those with neurological problems i.e. stroke, Parkinson’s Disease, brain-injuries, etc.
  • Pelvic Health Physiotherapy
    • Addresses discomfort associated with weak/imbalanced pelvic floor muscles that contribute to pelvic and low back pain, incontinence, pregnancy-related issues, etc.
    • This involves an internal exam and treatment

Yes!

Yes, we provide electronic receipts via email after each session which includes a billing number that can be submitted to your extended healthcare provider to claim the service.

It’s quite normal to feel sore after a physiotherapy session, especially if the session involves exercises, manual therapy, or other interventions that target specific muscles or areas of the body. The soreness is usually mild to moderate and may feel like stiffness, tenderness, or discomfort in the muscles that were worked during the session. It’s a sign that your body is adapting to the exercises or therapy provided, and it often indicates that your muscles are getting stronger or more flexible.
Yes! It’s understandable that most people prefer to have passive treatments such as acupuncture or manual therapy as the onus of work falls on the practitioner, but most scientific literatures supports active therapy as an important part of the rehab process.
Yes, we have the capability to submit a treatment plan through Health Claims for Auto Insurance (HCAI) and once approved, treatment sessions can begin.
  • No, we currently do not offer this.
  • However, we will provide you with a detailed receipt which includes all the information required for you to submit to your insurance company to get reimbursed.
  • This is more commonplace now with appointment-based services like ours, as we need a credit card on file to secure any appointments (in case of any last-minute cancellations as we do have limited spots + makes billing easier moving forward).
  • The credit card information is stored securely with Jane (the software we use for our appointments, billing, etc.) & used by healthcare providers across Canada (we don’t see your CC info once you’ve input it into the system)

We require 48 hours notice for any cancellations or changes to your appointment. Our goal is to provide quality healthcare to all our clients in a timely manner. When you book your appointment, you are holding a space in our calendar that is no longer available to other clients. 

Patients who provide less than 48 hours notice, or miss their appointment, will be charged the full visit to the card on file.

 

Unfortunately, we are currently not.

Please let us know if you have any further questions. We look forward to helping you achieve your physiotherapy treatment goals!

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