FAQs

Unfortunately, we are currently not.

• We focus on the GTA area (including areas like Etobicoke, Mississauga, North York, Brampton, Caledon, Downtown Toronto, Richmond Hill, Thornhill, Vaughan, East York, The Beaches, Scarborough, Markham, Stouffville).
• We also work with clients outside of this region based on the availability of our team including areas like Hamilton, Niagara Falls, Collingwood & Kingston, Pickering & Ajax.

This is based on information gathered after the initial assessment appointment however it is comprised of, but not limited to, any of the following:

• One-on-one exercises prescribed and progressed specifically for the client’s needs.
• Manual therapy (i.e. joint mobilizations, traction, stretching, nerve flossing, some soft tissue release, etc.).
• Education.
• Acupuncture.
• Other modalities as needed (i.e. therapeutic taping, ultrasound, TENS, etc.)
• Neurodevelopmental Treatment
  • Improves gross motor function in those with neurological problems i.e. stroke, Parkinson’s Disease, brain-injuries, etc.
• Pelvic Health Physiotherapy
  • Addresses discomfort associated with weak/imbalanced pelvic floor muscles that contribute to pelvic and low back pain, incontinence, pregnancy-related issues, etc.
  • This involves an internal exam and treatment

Yes!

Yes, we have the capability to submit a treatment plan through Health Claims for Auto Insurance (HCAI) and once approved, treatment sessions can begin.

• Please complete the intake form that was emailed to you.
• If you don’t see it in your inbox, please check your spam folder.

• This is more commonplace now with appointment-based services like ours, as we need a credit card on file to secure any appointments (in case of any last-minute cancellations as we do have limited spots + makes billing easier moving forward).
• The credit card information is stored securely with Jane (the software we use for our appointments, billing, etc.) & used by healthcare providers across Canada (we don’t see your CC info once you’ve input it into the system)

• No, we currently do not offer this.
• However, we will provide you with a detailed receipt which includes all the information required for you to submit to your insurance company to get reimbursed.

We require 48 hours notice for any cancellations or changes to your appointment. Our goal is to provide quality healthcare to all our clients in a timely manner. When you book your appointment, you are holding a space in our calendar that is no longer available to other clients. 

Patients who provide less than 48 hours notice, or miss their appointment, will be charged the full visit to the card on file.

All phone calls & email inquiries will be returned within 24 hours between Monday-Friday and within 48 hours on Saturday & Sunday.